Shipping & Returns
What are your delivery times?
Australia
All orders are packed in Australia, once we have received your order. Your order(s) will be packed and delivered in 5-6 business days.
Hong Kong/ Internatioal
Your order(s) will be packed and delivered in 12-14 business days.
How much is the shipping cost?
A$15 flat rate for Australia
Returns
We have a 14-day returns policy if a product is unsatisfactory. Here, unsatisfactory refers to- clearly damaged prior to being shipped, differing to product description, or defective.
To lodge a return, fill out the 'Contact Us' form with your order number in the top line of your message and a reason for your request. Note- "I changed my mind" is not seen as a valid reason.
If the return is deemed reasonable you will receive details to ship back the product; a 10% restocking fee may apply.
Note- returns are not available for original works, works on paper, ceramics and sculptures.
Damage or lost parcel
Unfortunately, it is out of our control once the parcel is sent out. We are not responsible for any lost or damage parcel and we can not offer refunds for any damaged parcel.
Customs duty
In Australia all orders below approximately 1000 AUD will not be applicable to customs duty. On orders above 1000 AUD, you will be responsible for all additional import taxes.
The payable customs duty is the responsibility of the customer. Please check with your local customs office/tax authorities to get an idea of any extra payment that may apply.